Question 1

When do you start billing time?

Accepted Answer

The billing time for our moving services begins when our movers arrive at your pick-up address. From that moment, the hourly rate starts and continues throughout the loading process, driving to the destination, and unloading. The clock stops once we reach your last drop-off location, the truck is empty, and all the necessary set-up tasks are completed.

We aim to provide transparent and accurate billing, ensuring that you only pay for the time our team is actively working on your move.

Question 2

Do you require a minimum charge?

Accepted Answer

Yes, 7 Moving has a minimum charge requirement of three hours of work.

This means that even if your move takes less than three hours, you will still be billed for a minimum of three hours. If your move exceeds the three-hour minimum, additional time is billed in increments of 30 minutes at half of your hourly rate. It's important to note that there may be exceptions to this minimum charge for special case moves that are based on a fixed price.

Our goal is to provide transparent pricing and ensure that you are aware of the minimum charge and any applicable billing increments for your move.

Question 3

How log does it take to move belongings from different-sized homes?

Accepted Answer

While every move is unique and can vary based on various factors, such as the amount of belongings, accessibility, distance, and other circumstances, we can provide you with some average time frames for moving belongings from different-sized homes:

1 Bedroom Apartment: On average, it may take approximately 3-5 hours for our team to complete the move.

2-3 Bedroom Condo: The average time for moving belongings from a 2-3 bedroom condo is typically between 4-6 hours.

2-3 Bedroom House: For a 2-3 bedroom house, the average moving time is usually around 5-7 hours.

It's important to note that these estimates are based on moves handled by two movers for 1-2 bedroom apartments/houses and three movers for 3-4 bedroom houses. Additionally, if you choose to pack your belongings yourself, it can help reduce the overall moving time.

Please keep in mind that the actual relocation time may vary depending on factors like the distance between the pickup location and the final destination, any adverse weather conditions, road conditions, and traffic congestion.

For a more accurate estimate and to discuss your specific moving needs, we recommend reaching out to our customer service team. They will be able to gather more details about your move and provide you with a more personalized time frame.

Question 4

What is transportation fee?

Accepted Answer

The transportation fee, also known as travel time fee, covers the time it takes for our moving truck to travel from our premises to your pick-up location and back to our premises from your drop-off location. It is a flat rate determined by the distance and estimated driving time. However, please note that the transportation fee does not include the driving time from your pick-up location to your drop-off address.

If you have multiple pick-up and/or drop-off locations, additional stops along the way are typically free of charge. We charge based on an hourly rate for the time spent on the actual moving tasks. So, any additional stops within the scope of your move will be incorporated into the overall hourly rate.

Question 5

What else am I billed for?

Accepted Answer

In addition to the standard hourly rate and any applicable transportation fees, there are certain situations where additional charges may apply. These charges include:

Parking Tickets: If our moving truck receives a parking ticket while at your pick-up or drop-off location, the cost of the ticket will be billed to you.

Downtime: Downtime refers to situations where our movers are waiting for certain circumstances to be resolved, such as waiting for elevator setup, waiting for a property key holder who is late, or experiencing delays due to heavy traffic. In such cases, the time spent waiting or on standby will be included in the overall billable time.

Customer Inspections: If, upon delivery, you choose to inspect your belongings before our movers leave, and this process takes additional time, it will be factored into the billable hours.

It's important to note that we strive to minimize any potential downtime or delays during the moving process. However, in situations beyond our control, such as traffic congestion or unforeseen circumstances at the pick-up or drop-off locations, these additional charges may apply.

Question 6

When do I pay the bill?

Accepted Answer

Payment is required to be made before unloading the moving truck at your final destination. Our foreman, who leads the moving crew, will collect the payment from you. We accept various forms of payment, including cash, credit/debit cards, and sometimes electronic bank transfers.

Please ensure that you have the payment ready and available when the crew arrives at your last drop-off location. If you have any specific questions or concerns regarding payment methods or timing, please feel free to discuss them with our customer service team in advance.

Question 7

Are there any discounts available?

Accepted Answer

Yes, we offer discounts on a case-by-case basis. We understand that each move is unique, and we strive to provide customized solutions that meet our customers' needs and budget. Factors such as the size of the move, the distance, the time of year, and any special requirements or circumstances can all be considered when determining potential discounts.

We encourage you to reach out to our customer service team to discuss your specific situation and inquire about any available discounts or promotional offers. We'll be happy to work with you to find the best possible pricing options for your move.

Question 8

Do your movers take breaks?

Accepted Answer

Yes, our movers are entitled to take breaks during the moving process.

As part of our commitment to providing quality service, we ensure that our movers have scheduled breaks to rest and recharge. For every 2 hours of work, our movers are allotted a 15-minute break, which is included in the overall billing time at our standard hourly rate. If your move extends beyond 4 hours, our movers are allowed a 30-minute lunch break, which is not included in the billing time.

These breaks help our movers maintain their energy and focus, ensuring efficient and safe handling of your belongings throughout the moving process.

Question 9

How do you protect furniture during transportation?

Accepted Answer

To ensure the safe transportation of your furniture, we take extensive measures to protect it during the moving process. Our professional movers wrap and cover all furniture items using high-quality, cushioned moving blankets and shrink wrap. These materials provide an extra layer of padding and protection against bumps, scratches, and other potential damage during transportation.

As part of our standard procedure, your furniture is carefully padded inside the moving truck. This helps to secure and stabilize the items, preventing any shifting or movement during transit. Our movers are trained to handle furniture with care and expertise, ensuring that it remains in optimal condition throughout the journey.

We understand the value and importance of your furniture, and our goal is to deliver it to your new location in the same condition as when it was packed. By utilizing professional-grade wrapping and padding materials, we aim to safeguard your furniture and provide you with peace of mind during the moving process.

Question 10

Am I responsible for packing my belongings?

Accepted Answer

While we do offer packing services to assist you, it ultimately depends on your preferences and needs. If you prefer to pack your belongings yourself, you are more than welcome to do so. However, if you require assistance or prefer to have professionals handle the packing process, we can provide packing services as well.

If you choose to utilize our packing services, it's important to arrange for them in advance of your moving date. This allows us to allocate the necessary time and resources to ensure a smooth and efficient packing process. Please note that the time spent by our movers on packing your items will be billed according to our standard hourly rate.

Preparing and organizing your belongings before our arrival can help save you time and reduce costs. If everything is boxed up, packed, and ready to go, our movers can quickly load and transport your items, maximizing efficiency during the move.

Question 11

Do you supply packing materials?

Accepted Answer

Yes, we can provide you with all the necessary packing materials for your move. We offer a wide range of packaging materials, including cardboard boxes, scotch tape, bubble wrap, and shrink wrap, among others. These materials are available for purchase at affordable prices.

If you prefer to handle the packing yourself, you can purchase the required materials from us. We can assist you in determining the appropriate quantities and sizes of boxes based on your specific needs. Our packaging materials are designed to provide maximum protection for your belongings during transit.

Ultimately, the decision to pack your belongings yourself or utilize our packing services is up to you. We are here to accommodate your preferences and provide the level of assistance you require for a successful and stress-free moving experience.

Question 12

What do I have to do if I need to reschedule my move?

Accepted Answer

If you need to reschedule your move, we kindly ask that you contact us as soon as possible to inform us of the change and discuss alternative dates. The earlier you notify us, the better chance we have to accommodate your new schedule.

Please be aware that if you choose to reschedule your move within 3 days of the originally scheduled date, we will retain your deposit as a cancellation fee. Additionally, we will require another security deposit for the new scheduled date to secure your booking.

We understand that unforeseen circumstances may arise that require you to adjust your moving plans, and we will do our best to work with you to find a suitable alternative date. Our goal is to provide you with a flexible and convenient moving experience while ensuring that our schedule and commitments to other customers are respected.

Please contact our customer service team at your earliest convenience to discuss rescheduling your move and any necessary changes to your booking. We appreciate your understanding and cooperation in this matter.

Question 13

Do you have cancellation fees?

Accepted Answer

Yes, we do have cancellation fees in place. If you choose to cancel your move within 3 days of the scheduled moving day, your security deposit is non-refundable. This is because we allocate our resources and schedule our movers based on confirmed bookings, and late cancellations can result in significant inconvenience and financial loss for our company.

If you have any concerns or questions regarding our cancellation policy, please feel free to reach out to our customer service team. We appreciate your understanding of the importance of honoring scheduled appointments and the impact that last-minute cancellations can have on our operations.

Question 14

Force majeure

Accepted Answer

In the event of force majeure circumstances, such as severe weather conditions including snowstorms, heavy rains, or strong winds, delays in arrival times may occur. If such conditions arise, 7 Moving reserves the right to reschedule the move to the next available date and time that ensures the safety of our team and your belongings.

Please note that under these force majeure conditions, 7 Moving will not provide discounts, refunds, or compensations for any resulting delays or rescheduling. While we make every effort to minimize the impact of such situations, they are beyond our control and can affect the timeliness of our services.

The safety of our customers and our moving team is of utmost importance to us, and we appreciate your understanding and cooperation in these circumstances. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

Question 15

When can I expect the movers to arrive at my pickup and destination sites?

Accepted Answer

We strive to ensure prompt arrival at your pickup and destination sites and make every effort to prevent delays. However, please note that factors such as traffic or weather conditions may occasionally cause delays. In the morning, delays may be up to 1 hour, while in the afternoon, delays can be up to 3 hours.

We understand the importance of your time and will promptly communicate any arrival delays to you. In the event of a delay, compensation may be provided depending on the severity of the situation. However, please note that for afternoon arrivals scheduled between 1-2 PM, if the crew arrives at 3 PM, no discounts or compensations will be offered.

We appreciate your understanding and patience in the event of any unforeseen delays. Our goal is to provide you with a smooth and efficient moving experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

Question 16

Is there any difference in the price if job starts in the evening time?

Accepted Answer

No, there is no difference in price if the job starts in the evening time. Our pricing remains the same regardless of the time of day. We understand that every move is unique and we aim to provide consistent and fair pricing to all our customers. Whether your move begins in the morning, afternoon, or evening, you can expect the same level of service and pricing from 7 Moving. If you have any other questions or concerns, please feel free to let us know.

Question 17

Is there an extra fee for stairs?

Accepted Answer

Yes, there may be an additional charge for stairs in certain situations. If your move involves navigating stairs, such as in an apartment building or condominium with multiple levels, there might be an extra fee to account for the additional effort required by the movers when there is no access to an elevator This is because moving items up and down stairs can be more challenging and time-consuming compared to a ground-level move. It does not apply to houses and townhouses.

Question 18

Do you charge an extra fee for handling appliances and exercise equipment?

Accepted Answer

Yes, there may be an additional charge for the use of certain equipment and exercises during the move. Basic appliances such as stoves, refrigerators, freezers, washers, and dryers, as well as exercise equipment like ellipticals and treadmills, may require extra care and effort to move safely. Therefore, the moving company may apply additional fees for handling and transporting such items. To obtain specific pricing information regarding the use of equipment and exercises, it is recommended to contact 7 Moving.

Question 19

Am I required to be present during the pickup?

Accepted Answer

Yes, it is required that you be present during the pickup of your belongings. Your presence is essential for several reasons. Firstly, you can accurately identify and communicate which items and boxes need to be moved and if any items require special handling or attention. Secondly, you will need to sign the bill of lading (contract) at the beginning of the move, acknowledging the agreement between you and the moving company.

Additionally, being present during the pickup allows you to ensure that your belongings are handled with care and that all necessary precautions are taken. It also provides an opportunity for you to address any concerns or questions directly with the movers.

Furthermore, upon delivery, you will be required to inspect your belongings and confirm that they have been delivered in the same condition. This is important for insurance purposes in case you need to make any claims for lost or damaged goods.

If you are unable to be present during the pickup, it is recommended to arrange for someone who is familiar with your belongings to act as your representative. They should be able to oversee the process, communicate any specific instructions, and sign the necessary documents on your behalf.

Question 20

How can I prepare my children for the move?

Accepted Answer

Preparing your children for a move is an important step in helping them adjust to the changes ahead. Here are some suggestions to help you prepare your children for the move:

Have open and honest conversations: Talk to your children about the upcoming move and encourage them to express their feelings and concerns. Address any questions they may have and assure them that their feelings are valid.

Maintain familiar routines: Moving can disrupt daily routines, which can be unsettling for children. Try to maintain their regular routines as much as possible to provide a sense of stability and normalcy during the transition.

Involve them in the process: Allow your children to participate in the moving process to the extent that they feel comfortable. This can include packing their own belongings, choosing the layout of their new room, or even helping with small tasks on a moving day. Involvement can help them feel more in control and invested in the move.

Keep favorite items close: Encourage your children to keep their favorite toys, books, or comfort objects nearby during the move. Having familiar items readily available can provide them with a sense of security and comfort during the transition.

Visit the new home and neighborhood: If possible, take your children to visit the new home and neighborhood before the actual move. Explore the area together, visit local parks or attractions, and help them get acquainted with their new surroundings. This can help alleviate some of the anxiety by making the new environment more familiar.

Stay positive and offer support: Your children may experience a range of emotions during the move, so it's important to remain positive and supportive. Reassure them that it's normal to feel a mix of excitement and nervousness. Be available to listen and provide comfort during this time of transition.

By engaging in open communication, maintaining routines, involving your children, and offering support, you can help prepare them for the move and make the transition smoother for everyone involved.

Question 21

Do you move plants?

Accepted Answer

We understand that plants are valuable and often hold sentimental value to our customers. While we can accommodate the transportation of plants, we do recommend that you move your plants personally if possible. This is because plants require special care and attention during transportation, and we want to ensure their well-being.

If you decide to have us move your plants, please understand that we cannot assume liability for any damage that may occur during the transportation process. Plants can be sensitive to changes in temperature, light, and humidity, and these factors can vary during a move. While our movers will take reasonable precautions to ensure the safety of your plants, we cannot guarantee their condition upon arrival.

If you choose to transport your plants with us, we recommend the following:

Prepare your plants: Prior to the move, water your plants adequately but avoid overwatering. Prune any dead or excessive foliage, and ensure that the plants are in suitable pots or containers for transportation.

Protect your plants: Wrap larger plants with plastic or breathable materials to protect them from branches breaking or leaves being damaged. Secure smaller plants in sturdy boxes, making sure they have proper ventilation.

Consider the conditions: If the move involves long distances or extreme temperatures, such as during winter or summer, it may be best to leave your plants with a trusted friend or family member, or explore alternative options such as shipping them separately.

Transporting your plants: Place the plants in a secure location in your vehicle, ensuring they are stable and won't tip over during transit. Avoid exposing them to direct sunlight or extreme temperatures during the journey.

Upon arrival at your new location, prioritize unpacking your plants and providing them with the necessary care and attention they require. Monitor their condition and make any adjustments needed to help them acclimate to their new environment.

By taking these precautions, you can help ensure the well-being of your plants during the moving process.

Question 22

Do you move valuables?

Accepted Answer

We understand that you may have valuable items that require special care and attention during a move. However, it is important to note that 7 Moving cannot assume responsibility for the loss or damage of certain valuable items.

Items such as accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewelry, or other similar valuables fall into this category. It is your responsibility as the customer to handle and transport these items securely.

We recommend that you personally handle the transportation of these valuable items or make alternative arrangements to ensure their safety during the move. This may include carrying them with you or using specialized services that cater specifically to the transportation of high-value items.

While our movers are trained to handle your belongings with care, it is essential to note that certain valuable items are best kept in your possession to minimize the risk of loss, damage, or any potential security concerns.

If you have any questions or concerns about the transportation of specific valuables, we encourage you to reach out to our team for further guidance and recommendations.

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18 King Street East, Suite 1400, Toronto, Ontario, M5C 1C4

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